The modernization of correctional technology is critical to provide inmates with better facilities and means to communicate with their friends, family members, and loved ones. It also helps the law enforcement agencies with advanced technology and tools to catch the culprits with ease. Securus Technologies is one of the leading companies in the field of correctional technology, and it serves more than 2,400 correctional facilities in Canada, United States, and District of Columbia.
The company also provides inmate communication services to over a million prisoners and detainees in thousands of prisons spread across the country. Shortly, the company plans massive expansion in many other states and demography where it currently doesn’t have a presence. Such expansion move would help in increasing the customer base of the company drastically.
Securus Technologies has been in the correctional industry for over three decades, which has helped the company understand the sector in-depth. Understanding the problems that have plagued the industry has helped Securus Technologies to come up with solutions, products, and services that are highly required by the end users. Securus Technologies has also focused on ensuring that the customers get high-quality customer service.
Customer service is an important criterion these days to ensure customer retention and loyalty and Securus Technologies understands this. The company has also won the Gold Stevie Award for providing consumers with the best customer service.
The law enforcement sector is also greatly benefited by the technology provided Securus Technologies. The law enforcement officers use the investigative services offered by Securus to keep a watch on the miscreants in the society and stay prepared to combat any threats to the civilians. Over the years, the crime prevention technology offered by Securus Technologies has potentially saved hundreds of lives. The company continues to develop new age investigative products to help the law enforcement sector.